Description

Overview

As a Business Pro, you are a strategic partner for high-potential business customers, using your knowledge of Apple products, third-party solutions, and local market insights to drive business transformation. You cultivate long-term customer relationships, deliver tailored technology solutions, and act as a mentor to other team members while ensuring business remains an integral part of the Apple Store experience.

Key Responsibilities

• Develop and manage relationships with small and medium-sized business (SMB) customers, helping them adopt Apple solutions that elevate their operations.
• Be the subject matter expert on Apple’s business offerings, helping your team understand and support business customers.
• Lead briefings, workshops, and events to demonstrate Apple’s impact in key business scenarios.
• Strategise and forecast pipeline performance through CRM tools, account planning, and opportunity management.
• Work with store leadership and cross-functional teams to ensure seamless account transitions and consistent customer experiences.
• Maintain compliance by mastering all Retail Business programs, policies, and procedures.
• Support other store functions and uphold an inclusive, collaborative environment.

Minimum Qualifications

• Willingness to work flexible retail hours, including nights, weekends, and public holidays.
• Experience in retail or sales, or related business/customer-facing roles.
• Deep knowledge of Apple’s products, services, and business applications.

Preferred Qualifications

• Show a proven track record in technology or business solutions sales.
• Tailor communications effectively for executives, SMB owners, and internal teams.
• Excel in high-pressure, fast-paced environments with shifting priorities.
• Demonstrate strong organizational, negotiation, and interpersonal skills.
• Provide strategic insights on SMB industries, mobility adoption, and digital transformation.
• Quickly learn and operate CRM tools and business systems.

Ideal Candidate

• A high-performing business strategist who combines product expertise with relationship-building skills.
• Acts as a mentor and resource for the store team, integrating business acumen into day-to-day operations.
• Understands emerging tech trends and can align them with Apple’s ecosystem to empower business clients.
• Able to balance operational excellence with a passion for helping others grow through technology.